Leland Management
Enhanced Resident Portal with Dedicated Account Pages and Integrated HOA Payment Processing
Role: Front-End Developer | Project Manager
Duration: March 2018 – October 2019
Overview
Modernized Leland Management’s resident portal to create a streamlined, accessible platform for a diverse community, including mature and less tech-savvy residents. The redesign improved account management, integrated secure online HOA payments, and optimized document-heavy sections for faster load times.
Challenge
Fragmented workflows, slow document loading, limited payment options, outdated account features, accessibility hurdles, and a disjointed user experience made the portal difficult to use.
Approach & Execution
• Collaborated with UX and back-end teams to develop responsive, performant, and accessible front-end features
• Built account pages and integrated secure HOA payment processing
• Managed agile workflows, sprint planning, and stakeholder communication to ensure timely delivery
• Monitored portal performance and user behavior via Google Analytics to guide iterative improvements
Results & Impact
• 65% boost in resident engagement
• 45% faster page loads
• 25% reduction in development delivery time
• 30% fewer support tickets for account and payment issues
• Enhanced usability and accessibility, particularly for mature residents
Executive Summary
Leland Management’s resident portal was modernized to improve accessibility, performance, and self-service features for a broad resident base. As front-end developer and project manager, I contributed to building account pages, integrating secure HOA payments, and optimizing portal speed, achieving a 65% engagement increase and 45% faster load times. Agile management cut delivery times by 25%, while usability improvements reduced support demands and lowered support tickets for account and payment issues by 30%—delivering a user-centric, efficient platform aligned with business goals.